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Frequently Asked Questions

  • Where is the nearest parking?

    On arrival at Glentruan Cottage you will find space right in front of the property for at least 2 cars. Please do NOT park in the driveway to the right of the property at any time.

  • When is the earliest we can check in on the day of arrival?

    Usually it is 3pm but we appreciate that guests may require earlier access and we try to accommodate where possible. Previous guests have arrived earlier, unloaded their car and had a BBQ whilst the house is cleaned from top to toe, usually this starts at 10 am and is completed by around 2pm, hence the check in time is 3pm.

  • Is there anything you recommend we do before we depart for Glentruan Cottage?
    • Purchase your shopping and collect from Tesco in Launceston, or Sainsburys in Bude or order via waitrose.com and have shopping delivered to Glentruan Cottage, Pencuke, St Gennys EX23 0BH (tel: 01840 230335).
    • Allow the chef the night off and have a meal cooked for you by Spice House call Celi on 01840 230164.
    • Hire wetsuits and surf boards from our friends at NCS, www.ncssurfboards.co.uk, ask to speak to Pat and tell him you are staying at Glentruan..
  • How do we get to Glentruan Cottage?
    Please click here for directions and map.

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  • Are linen and towels provided?

    Yes all linen but please bring your own beach towels.

  • How far is Glentruan Cottage from the sea?

    The property is less than 1.5 miles from the local beach at Crackington Haven and within a 20 minute drive to Widemouth Bay and the beaches at Bude. There are lots of beaches to choose from within 30 - 40 minutes drive..

  • What baby / child provisions do you provide at Glentruan Cottage?

    At Glentruan Cottage there are the following baby / child friendly items:

    • 1 Travel Cot - please note linen is not provided.
    • 1 High chair
    • Fishing nets, crab lines, body boards, cricket bats, boomerangs, boules etc
    • Bookcases of books, games and DVDs as well as some of the most beautiful English countryside and beaches for a playground
    • Board games are stored in the cupboard to the left of the living room fire place. (Please don't remove any books or games from the property).
  • Can you recommend a baby sitter?

    Friends recently used a local baby sitter recommended by the local village Post Office (a good source of additional local contacts). Guests will take full responsibility for using any recommendations given, these are provided in good faith & we can take no responsibility if there are any problems through using them.

  • Do you have free Wi-FI?

    Yes the WEP code is available at the property, If there is a problem with the router please turn it off at the wall, unplug the socket & press restart.


  • Can we use the BBQ?

    Yes you are welcome to use the BBQ, but please will you leave the BBQ fully cleaned, ready to light for the next guests.

  • What kitchen store cupboard essentials are provided?

    You will find enough tea, coffee, olive oil, salt pepper, sugar, stock cubes to get your holiday off to a good start.

    Cleaning products and dishwasher tablets are provided under the kitchen sink or in the utility room cupboards. Please note that the cleaning products maybe hazardous to children. Guests take full responsibility if they make these available to children or if they use these products and no liability can be taken by the owners.

  • Do you allow dogs?

    Unfortunately we cannot accept dogs.

  • Does Glentruan Cottage have a garden?

    Yes, the garden is mainly grassed and you are free to explore the field beyond. There is also a paved courtyard area with seating and BarBQ.

  • What local contacts do you recommend?

    Local Shops:
    • Post Office & Crackington Stores - Higher Crackington (3/4 mile). Tel: 01840 230208.
    • Wainhouse Stores and Post Office - Wainhouse Corner (2 miles). Tel: 01840 230554 .

    Local Food Suppliers: Supermarkets:
    • Bude has a large Morrisons and smaller Sainsburys and Co-Op.
    • Camelford has a small Co-Op. Launceston has a large Tesco, large Co-Op and LIDL.
    • Online deliveries are available from Waitrose and ASDA.
    Eating Out in Crackington:
    • The Coombe Barton Inn - excellent location, with a good Sunday lunch carvery and fantastic fish and chips (also available as a Take Away). Tel 01840 230345.
    • Trevigue Restaurant - located on the coast road from Crackington to Boscastle, open Thurs, Fri and Sat evenings serving delicious 2 and 3 course meals. Licensed or BYO. Tel :.
    Eating Out Locally: Village pubs:
    • The Coombe Barton at Crackingon Haven (see above)
    • The Cobweb at Boscastle (5 miles)
    • The Wellington at Boscastle (5 miles)
    • The Napolean at Boscastle (5 miles)
  • Where are the Local Beaches?

    The closest beach is Crackington Haven about 1.5 miles away. A fantastic beach for all the family. There is a large expanse of sand at mid to low tides, click here for tide times, with an abundance of rock pools to explore. The beach has lifeguards for the main summer weeks.

    The beach is great for surfing and body boarding or maybe have a go on a learner board. You can hire wetsuits and surf boards from our friends at NCS, www.ncssurfboards.co.uk, ask to speak to Pat and tell him you are staying at Glentruan.

    Chances are you may well never visit another beach but there an abundance of beaches and coves in the vicinity - Strangles, Millook, Trebarwith, Daymer Bay, Widemouth to name just a few.

  • Can you provide additional local services contact details (Correct at time of printing Winter 2011)?
    • Emergency: Fire, Police, Ambulance, Coastguard Tel: 999.
    • Hospitals:
      • Stratton Hospital, Hospital Road, Bude, Cornwall, EX23 9BR. Tel: 01288 287700 or 287713 for Minor Injuries - Open all day 7 days a week.
      • Derriford Hospital, Derriford Rd, Crownhill Plymouth,PL6 8DH Tel: 0845 155 8155.
    • Police station: Devon & Cornwall Constabulary. Tel: 0845 277 7444.
    • Doctor: Bottreaux Surgery, Boscastle, Cornwall, PL35 0BG Tel: 01840 250209.
    • Pharmacy: Lloyds Pharmacy, 9 Belle Vue, Bude, Cornwall EX23 8JL. Tel 01288 352000
    • Trains: Exeter Railway Station EX4 4NT (60 min taxi ride).
    • Buses: Western GreyhounsdTel: 01637 871871
    • Banks: Most major banks can be found in Bude and Launceston along with cashpoints. The Village Shop has a free cash machine and money can be obtained from either of the two local Post Offices (see above).
    • Tourist Centre: Bude Tourist Information. Tel: 01288 354240.
  • I don't know the area well, what is there to do to entertain the family?

    There are an abundance of local activities right on your door step, below are just a taster of the adventures to be had:

    Crackington Haven offers the ideal place to relax but is also popular for swimming, surfing and body boarding. A dream training area for those who are more active! For a fishing break, why not try sea angling - bass, wrasse, pollock or mackerel are readily caught from the rocks. Bird watchers might see buzzards circling overhead or cormorants fishing, & the really lucky ones may even glimpse a basking shark or a dolphin. Nearby Widemouth Bay is also popular with beachgoers, surfers, and shore-fisherman.

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  • Is Glentruan Cottage an eco friendly house?

    Yes, we recycle via 3 colour coded bins and ask all guests to minimise heat and water waste whilst staying at the property. The house is heated by an air source heat pump and was featured in BBC Spotlight as an example of heat efficiency. Solar panels provide piping hot water.

  • Are there any house rules we need to adhere to?
    1. Please do try to conserve energy by closing windows and doors when you are not in the property. Turn off the lights when not in the rooms and only use the water you require.
    2. Please ensure all patio doors are securely fixed once open using the door stays provided.
    3. Please ensure excessive sand is removed outside the house (tap & hose are available in the garden) and sand is not washed down the showers as this leads to blockages, flooding and lost deposits.
    4. Please do feel free to use the fire and BBQ but please do leave the fire laid for the next guests upon your departure and leave the BBQ (& utensils) tidy and cleaned after use. (We charge £25 to clean the fire and bbq).
    5. Please also email us (info@glentruanholidaycottage.co.uk) if there are anyways we can improve your next stay or do leave a note out for the house keeper which will be passed on.
  • Who should we call in an emergency when at the property?

    If you have any questions no matter how small, during your stay please let us know, we live close to the property. We are on 07977 072481.
    We accept minor damages and breakages do occur, but please notify us of any incidents before you depart so we can resolve problems quickly.